Operational Support & Supervision
Our support systems cater to both independent and franchised hotels, transforming inexperienced managers or new industry entrants into accomplished hoteliers. Through robust and proven systems, we closely monitor day-to-day hotel operations, collaborating closely with General Managers, Department Managers, Sales Teams, and Marketing/E-commerce Departments. Our approach includes rigorous analysis of business results, ensuring compliance with international financial standards in the preparation of monthly Financial Reporting. This comprehensive support empowers hotels to meet and exceed expectations, facilitating informed decision-making.
Optimum Advisory For Hotel Owners
Operational Support & Supervision
Recruitment Services / Head Hunting
We run a rigorous screening and interview process identifying hotel managers and department head level applicants after which we continue to monitor performance and provide coaching.
Standards & Operating Procedures
We develop complete sets of SOPs, GM manuals, Golden Rules and checklists and implement these via ongoing training and auditing. Through our effort we turn your hotel into a well oiled machine following a proven system for success.
Property Audits and PIPs
We conduct meticulous operation audits and follow up with property movement plans and actionable items, which we then, with the approval of the hotel owner, execute.
Detailed Departmental Audits
From Front Office to Housekeeping to Engineering and Maintenance we audit each Department, identify improvement opportunities, implement them and streamline processes.
Restaurant & Bar Operations
We oversee the complete F&B operations, manage menus and inventories and ensure compliance with health and safety standards. Innovative concepts, customer acquisition, in house guest retention are our hallmarks.
Sales & Marketing Review & Ongoing Supervision
With years of experience in senior hotel sales and making roles we know how to organize your hotels S&M systems, coach, motivate and implement accountability.
Financial Review
We review monthly P&L’s and implement monthly financial analysis reports, make suggestions and take corrective action. Increasing GOPs while simultaneously improving asset maintenance and customer service is our goal.
Maintenance
We implement preventive maintenance plans including plant and equipment, guest areas and back of house that protect your asset’s value and reduce operating expenses.
Continuous Improvement
We instill a culture of “Kaizen” constantly identifying areas for improvement in operations, implementing changes to enhance efficiency and providing innovative solutions.